If you are a Jio Fiber user and no longer need the connection, you might be wondering how to cancel Jio Fiber safely without extra charges. Don’t worry – the process is simple, but you need to follow the right steps to avoid any penalties.
In this guide, we’ll explain:
-
The right ways to cancel your Jio Fiber connection
-
The documents or details required
-
How to return the Jio Fiber router/set-top box
-
Jio Fiber refund policy and customer support details
Methods to Cancel Jio Fiber Connection
There are three official ways to request Jio Fiber cancellation:
1. Cancel Jio Fiber via MyJio App
-
Open the MyJio App on your smartphone.
-
Go to ‘JioFiber Account’ section.
-
Click on Settings / Help.
-
Select Disconnect / Cancel Connection.
-
Follow on-screen instructions and submit the request.
You’ll receive a confirmation SMS/email regarding cancellation.
2. Call Jio Fiber Customer Care
-
Dial 1800-896-9999 (toll-free Jio Fiber helpline).
-
Provide your Jio Fiber Registered Mobile Number (RMN) and account details.
-
Request for disconnection and note the Service Request Number (SRN).
Keep the SRN safe for tracking your request.
3. Visit Jio Store or Service Center
-
Carry your Jio Fiber ID proof (Aadhar / PAN).
-
Submit a written request for cancellation.
-
Return the Jio Fiber router, set-top box, and accessories.
This method is preferred if you want instant confirmation.
Returning Jio Fiber Devices
When you cancel Jio Fiber, you need to return the devices provided by Reliance Jio:
-
Jio Fiber Wi-Fi Router (ONT)
-
Jio Set-Top Box (if applicable)
-
Remote, power adapter, and cables
If you don’t return them, Jio may deduct charges from your security deposit.
Jio Fiber Refund Policy
-
At the time of installation, most customers pay a refundable security deposit.
-
Once you cancel the connection and return the devices in good condition, Jio processes your refund within 30–45 days.
-
The refund will be credited to your bank account or original payment method.
Jio Fiber Customer Support
For any cancellation or refund issues, you can contact:
-
Toll-Free Number: 1800-896-9999
Email: care@jio.com
Official Website: https://www.jio.com
Final Words
Cancelling your Jio Fiber connection is simple if you follow the right process. Whether you use the MyJio app, call customer care, or visit a nearby Jio Store – make sure you return all devices and keep the service request number safe for smooth cancellation.
